Appliances Online has received three awards at the Online Retailer Industry Awards (ORIAS) including Online Retailer of the Year, Customer Service Excellence and Best End to End Customer Experience.
Winning Group CEO and Appliances Online founder, John Winning said, “We are proud to be acknowledged as Online Retailer of the Year and to receive the awards for Customer Service Excellence and Best End To End Customer Experience.
“These awards recognise the incredible effort of our entire team to provide our customers with our unmatched legendary service from the minute they land on our website, to well after they receive their product. We continue to listen to our customers and innovate the shopping experience, going above and beyond to help keep people’s homes going when they need it the most. Thank you to our team and to our legendary customers.”
Amal Jawad (Appliances Online sales & customer support manager), Emily Dahdah (Winning Group head of communications) & Alice Kuepper (Winning Group head of sustainable business & CSR).
Appliances Online general manager, James Bartlett added, “Appliances Online has served more than 2.5 million Australians over the past 19 years, and these industry accolades demonstrate how we continue to put the customers first.
“We strive to provide the best shopping experience in the world and we are proud to have one of the highest customer satisfaction scores, a Net Promoter Score, in the world for retail, of over 80. We also offer the industry’s only free removal and recycling program for old appliances, mattresses and packaging and the industry’s only efficient product rows to highlight and educate our customers on the environmental benefits of choosing water and energy efficient appliances.
Winning Group head of customer experience Sally Bolieau.
“Thank you to the entire team, from our customer support team who are available 24/7, through to our delivery teams who provide our customers around Australia with legendary care, through to our customer service team who provide after sales support.”
Appliances Online was also a finalist in the Best Pureplay Retailer, Best Online Retail Marketing and Technology Champion categories at the ORIAS.