Samsung Electronics Australia has been recognised as Best TV Brand in Finder Australia’s 2023 Customer Satisfaction Awards. 2023 marks Samsung’s fourth year holding the title – a winning streak no other TV brand has achieved.
To take out the top position, Samsung received the highest scores against 11 competing brands in the following categories: performance, ease of use, image quality, features and design, value for money, and overall experience.
Samsung TVs received 4.8 out of 5.0 for image quality, and features and design, and a 4.7 for performance and ease of use. More than nine in 10 (93%) Samsung customers say they’d recommend a Samsung TV to a family member or friend.
Samsung Australia vice president of consumer electronics, Jeremy Senior said, “Our 2023 TV line-up has been designed around the varied yet uncompromising big screen, immersive, passion-led home cinema desires of Australian consumers. It’s humbling to see our efforts recognised by the people we push the boundaries of innovation for.
“Our ambition is to continue making powerfully performing big screen TVs more affordable and accessible to more Australians, while showing people that their TVs can add unexpected value to their lives through personalisation and intelligent connectivity.”
Finder’s 2023 Customer Satisfaction Awards research also saw Samsung’s refrigerator and microwave ranges achieve Highly Commended accolades.
In the refrigerator category, 97% of Samsung customers agree they would recommend a Samsung fridge to a family member or friend. Samsung fridges scored 4.7 out of 5.0 for ease of use, followed by a score of 4.6 for overall experience and performance, and 4.5 for value for money product features, and cleaning and maintenance.
Further, 91% of Samsung customers agree they would recommend a Samsung microwave to a family member or friend, with the brand achieving 4.6 out of 5.0 for performance, and 4.5 for value for money, cleaning and maintenance, and overall experience.