Posted inOpinion The Best of Bob: The Big Four customer objections — and how to handle them Fri 27 Mar 2015Fri 27 Mar 2015 For our final installment in the series, we look at back at one of Bob’s areas of expertise: dealing with unhappy customers.
Posted inOpinion The Best of Bob: You don’t have to be better… …just try being different! Wed 25 Mar 2015Fri 27 Mar 2015
Posted inOpinion The Best of Bob: Selling on price only… it’s been nice knowing you Tue 24 Mar 2015Fri 27 Mar 2015
Posted inOpinion The Best of Bob: Nothing happens in retailing unless you make it happen Mon 23 Mar 2015Fri 27 Mar 2015
Posted inOpinion Quality, Service or Price? Understanding the Triangle of Trade-offs in retail Mon 12 Jan 2015
Posted inOpinion When it comes to getting ahead in retail sales, focus on that extra 20 per cent Thu 4 Dec 2014Thu 4 Dec 2014
Posted inRetail News Survey reveals the best and the worst of customer service from the shopper’s point of view Fri 7 Nov 2014Fri 7 Nov 2014
Posted inRetail News The Good Guys completes trifecta for customer service awards in 2014 Thu 30 Oct 2014Fri 31 Oct 2014
Posted inOpinion Every sale is a presentation and every presentation is a sale Tue 9 Sep 2014Mon 15 Sep 2014
