Winning Group has been acknowledged in the Australian Financial Review’s inaugural Customer Champions list, in association with Kearny. Winning Group was the only retailer listed in the B2C: Challenger Category for providing exceptional customer service through Appliances Online and Winnings.
The AFR Customer Champions list celebrates Australian companies that are champions in the eyes of customers and shareholders, as a result of delivering outstanding customer value and experiences. The AFR also defines an organisation as a Customer Champion if it has established distinctive ways of doing business in comparison with peers.
Winning Group CEO, John Winning said, “We are extremely honoured to be acknowledged as a customer champion by the Australian Financial Review and the only retailer in the B2C Challenger Category. Customer service, creating the best experiences in the world for our customers, is the backbone of our business and as such we do not outsource any part of the customer journey. We go above and beyond for our customers, which is reflected in our world-leading Net Promoter Score of over 80.
“We continue to invest in innovating the end-to-end customer experience for those looking to replace or upgrade their appliances or renovate their home, online and in-store. At Appliances Online we provide our customers with convenience and help keep their homes going when they need it the most, through our unmatched legendary service. We offer free next-day delivery to 95% of Australia, free removal and recycling of old products, 24/7 locally based support and price match guarantee.
“At Winnings we provide customers with inspiration and expert advice for their renovation. Our multi-sensory shopping experiences offered throughout our 17 showrooms nationwide include state-of-the-art displays, culinary theatres and cooking demonstrations. Our product experts provide unbiased advice, they don’t work on commission which is unique in the industry, and customers can renovate their entire homes by choosing from the world’s best and exclusive brands for appliances, bathrooms, furniture, lighting and textiles.
“The heart of this achievement lies with our entire team at Winning Group – their relentless pursuit of excellence and commitment to our mission, is the cornerstone of our customer’s happiness and our success, as a fourth-generation Australian family business.”